Privacy Policy

Information We Collect

When you visit our website or place an order, we collect information in the following ways:

Information you provide directly:

• Name, email address, phone number and delivery address when placing an order
• Payment details (processed securely through Razorpay — we never store card numbers or CVV)
• Messages and enquiries you send to us via email or contact forms
• Newsletter subscription preferences

Information collected automatically:

• Browser type, device type and operating system
• IP address and approximate geographic location
• Pages viewed, time spent, and links clicked on our website
• Referring website or source through which you found us

How We Use Your Information

We use the information we collect solely for legitimate business purposes:

• To process, fulfil and dispatch your orders, and send you order confirmations and shipping updates
• To respond to your customer service enquiries promptly and effectively
• To send marketing communications — only if you have subscribed and only about Satyasaar products and offers
• To improve our website's functionality, product range and customer experience
• To comply with applicable legal obligations and prevent fraud
• To administer our loyalty programmes, promotions and special events

We will never use your data for automated profiling that produces legal or similarly significant effects without your explicit consent.

Sharing & Disclosure

Satyasaar does not sell, rent or trade your personal data. We share it only in these limited circumstances:

• Logistics partners: Your name, phone number and address are shared with our courier and delivery partners solely to fulfil your order
• Payment processors: Razorpay receives the information necessary to process your payment — governed by their own privacy policy
• Technology providers: Our website and order management infrastructure is supported by Supabase for secure data storage
• Legal requirements: We may disclose information if required to do so by law, court order or governmental authority
• Business transfers: In the event of a merger or acquisition, personal data may be transferred as part of business assets, with prior notice

All third parties with whom we share data are contractually obligated to use it only for the specified purpose and to protect it with appropriate security measures.

Cookies

Our website uses cookies — small text files stored in your browser — to improve your experience and understand how visitors use our site.

• Essential cookies: Required for the website to function. These include your shopping cart contents and session data. They cannot be disabled.
• Analytics cookies: Help us understand traffic patterns and improve our site. We use anonymised data only.
• Marketing cookies: Used only if you have consented, to show you relevant content about Satyasaar.

You may disable non-essential cookies through your browser settings at any time. Please note that doing so may affect certain website features.

Payment Security

All payments on the Satyasaar website are processed through Razorpay, a PCI-DSS Level 1 certified payment gateway. This is the highest level of security certification in the payments industry.

All data transmitted between your browser and our website is encrypted using 256-bit SSL (Secure Socket Layer) technology. Look for the padlock icon in your browser's address bar when shopping with us.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Order records are retained for 7 years in compliance with Indian tax and accounting regulations
• Customer account data is retained until you request deletion
• Marketing preferences and communication history are retained until you unsubscribe
• Analytics data is retained in anonymised form for up to 24 months

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

Your Rights

You have the following rights regarding your personal data, in accordance with applicable data protection laws:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete information
• Right to erasure: Request deletion of your personal data, subject to legal obligations
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing for marketing purposes at any time
• Right to withdraw consent: Withdraw previously given consent without affecting prior processing

To exercise any of these rights, please contact us at care@satyasaar.com. We will respond within 30 days.

Children's Privacy

Satyasaar's website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites, social media platforms and partner services. These links are provided for your convenience and do not constitute an endorsement. We have no control over the content or privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

Satyasaar reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered customers by email for significant changes
• Display a prominent notice on the website homepage for 30 days

Continued use of our website following notification of changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please reach out: